User Support
How can we help you?
Do you have questions about doxo, your doxo account, or the status of a payment?
Who owns doxo?
How can I cancel my doxoPLUS subscription?
I can’t find the biller I want to pay. How can I add a biller to the doxo Directory?
What is a doxoDIRECT biller?
I believe my identity has been stolen or compromised. How do I apply for my identity theft restoration and reimbursement benefits?
What is Private Pay Protection? How is it strengthened with doxoPLUS?
How do I get my overdraft fees reimbursed for a payment that qualifies for Overdraft Protection?
How do I get my late fees reimbursed for a payment that qualifies for Late Fee Protection?
How do I update card and bank accounts in my doxo account?
How do I manage my email notifications?
My payment shows it has been delivered to my biller but my account with the biller has not been credited yet. What may be the problem?
