Is doxo a legitimate company?
Founded in 2008, doxo is a Seattle-based consumer financial technology company with a mission to help consumers simplify and reduce the anxiety of staying on top of bills . To date, we have helped more than ten million customers pay more than 120,000 billers with any bank or card account, all in one place with a single, secure login.
doxo has partnerships with some of the financial industry’s largest companies that include Transunion, Plaid, Apple and many top billers, and investors that include Jackson Square Ventures, MDV, and Bezos Expeditions.
Doxo’s support is easily accessed and receives very positive reviews:
Online answers are available for the most common questions at https://www.doxo.com/w/user-support/
Chat support is available on the doxo website and in the app and enables users to resolve most common issues 24/7 using automated responses. Users can also utilize doxo’s chat to dialogue with a live agent during business hours.
Phone support with live agents is also available during business hours.
For doxo support, email follow up surveys achieve 85% Positive Customer Satisfaction (meaning 85% of users rate the support as Good or Very Good). Industry benchmarks for CSAT consider 70% or better to be very good or excellent.
Other independent ratings confirm doxo is meeting or exceeding industry standards (and is again much better than the average for common household bills). doxo’s ratings are 4 stars or better on Apple Store, Google Store and TrustPilot.
doxo’s Terms of Use for users and billers alike are available and easily accessed at https://www.doxo.com/w/legal/.