How do I get my late fees reimbursed for a payment that qualifies for Late Fee Protection?
Late Fee Protection is one of the 5 Essential Bill-Pay Protections provided by doxoPLUS subscription.
doxoPLUS Late Fee protection reimburses you if a doxo payment fails to deliver by the delivery date specified while making a payment with doxo, and that delivery date is prior to your due date for that bill. The reimbursement amount would be twice the amount of any late fees, up to a maximum $100 per incident. Maximum number of Late Fee Protection claims is limited to 3 claims in any 30 day period.
You can file the Late Fee Protection claim on Claims page with required information or reach out to doxo support. A doxo specialist will contact you to validate your information and collect the requisite mentioned documentation.
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