Paying bills is tough enough,
we help make it easier

Yes, when you pay with doxo, your sensitive payment account information is never shared with billers. Your personal information is secure, and you stay informed at every step of the payment process with Payment Delivery tracking. doxo has the highest grade security for payment processing and is PCI compliant in all areas.

Over 70% of doxo bill payments are sent electronically to billers, ensuring a swift and efficient payment process. Billers, who are part of doxo’s electronic payment delivery network, typically receive their remittance within one business day. For billers on other electronic payment networks, delivery usually takes 2-3 business days. 

In the rare case of billers not participating in any electronic payment network, the payment is sent via check through the United States Postal Service. Rest assured, doxo’s payment delivery process is on par with that of traditional banks and payment institutions over the last 25 years.

Before you submit your payment, always check the displayed Payment Delivery date. It’s crucial to ensure that this date is before the due date for your bill payment. If it’s not, we strongly advise you to contact the biller directly to make a payment and avoid any potential late fees.

After submitting each payment, you will be directed to the Payment Status page. You will receive an email receipt containing a link to the page. You can always track the delivery status of your payment by visiting this page.

doxo is a privately owned, venture-funded company with investors that include Jackson Square Ventures, MDV, and Bezos Expeditions.

doxo always works to select the fastest payment delivery route available. Any payment done via doxo requires the completion of 2 steps – payment withdrawal from the user’s account and payment delivery to the biller. 

The duration of payment withdrawal depends on the payment method you choose. Card payments, such as credit and debit cards, are authorized almost immediately. On the other hand, ACH payments made through bank accounts take up to 3 business days for verification due to bank rules regarding overdrafts and other processing errors before they can be remitted.

When you use doxo to pay your bills, more than 70% of payments are sent electronically to your biller. If your biller is part of doxo’s electronic payment delivery network, your payment should arrive within one business day. 

For billers on another electronic payment network, it may take 2-3 business days for the payment to be delivered. In cases where your biller is not part of any electronic payment network, your payment will be sent as a check through USPS. These processes are similar to those used by bank bill pay systems for over 25 years.

If your biller is not enrolled in our “Fast Delivery” program, let them know they can speed up payments by enrolling directly on doxo’s payment network. Any biller can join doxo for free and benefit from electronic payment delivery. Learn more here.

Please be advised that the Payment Delivery date is always displayed before submitting your payment. It is crucial to verify this Delivery Date and ensure that it is prior to the Due Date for your bill payment. In case the Delivery Date is after the Due Date, please contact the biller directly to make the payment.

Once you have submitted a payment, you will be able to view your Payment Status page.

Additionally, you will receive an email receipt which will contain a link to the Payment Status page. This page will allow you to track the delivery of your payment at any time.

We don’t charge a fee to open a doxo account or download the doxo app (iOS App Store and Android Google Play). 

Paying your bill with doxo is FREE online and in-app when you pay with a bank account that is linked to your doxo Wallet.

Fees for payments made with Credit, Debit, or Apple Pay may apply and vary by amount, payment type, and by the biller/service provider you are paying. 

Before submitting your payment, you will be notified of any fees and given the option to cancel or change your payment method.

You can adjust your payment method seamlessly from any device or smartphone (iOS App Store and Android Google Play). 

doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across 45 categories with a bank or card account, all within a single login.

With doxo, you can pay all your bills from a single, secure account – for free via a linked Bank Account. Rest assured, your financial information is protected with our robust security measures. 

Apart from free bill pay, our platform offers additional features, including email reminders, notifications for payment due dates, 1-click autopay enrollment with threshold limits, payment tracking, and a mobile app for iOS and Android devices. 

Our premium subscription service, doxoPLUS, provides users with a comprehensive package of tools to manage and protect paying bills, including $1 Million in Identity Protection, real-time Credit Protection and Credit Score monitoring, Overdraft and Late Fee Protection, and Private Pay™ Protection

doxo is an all-in-one payment system that allows you to manage and pay all your bills with one login. You can link your bank account, credit card, debit card, or Apple Pay. 

Pay your bills anytime, on any device, with FREE payment delivery when you pay with a linked bank account through your doxo account.

We offer a wide array of flexible and convenient payment options. You can use your bank account or popular debit and credit cards, including Visa, Mastercard, Discover, and Apple Pay digital wallet. 

Additional services include bill reminders, email alerts, and auto-scheduled payments. 

Protect your financial health by upgrading to doxoPLUS, which offers premium features such as $1 Million in Identity Protection, real-time Credit Protection and Credit Score monitoring, Overdraft and Late Fee Protection, and Private Pay™ Protection.

No, the FTC’s allegations are untrue and unnecessarily salacious. 

For over 14 years, doxo has steadfastly upheld its commitment to not just complying with regulations, but surpassing market standards. Our unwavering dedication ensures that consumers are not just protected, but also empowered throughout their bill pay experience. 

To date, we have safely and efficiently assisted over ten million people in paying their bills, eliminating extraneous costs, and improving and protecting their financial health. 

The U.S. Federal Trade Commission’s current investigation is unjust and inaccurate, presenting a narrative that is a monumental step backward from our goal of reducing bill pay complexity and costs.

The U.S. Federal Trade Commission’s complaint indicates a fundamental misunderstanding of the existing bill-pay market and the structural inefficiencies that almost always work against consumers. 

doxo is resolute in our commitment to championing the rights of all consumers and billers who deserve a better bill payment experience, and eagerly anticipate their interests will prevail.

The company’s full statement can be read at https://www.doxo.com/w/company/statement/.

Founded in 2008, doxo is a Seattle-based financial technology company with a mission to simplify and reduce the anxiety of paying bills. To date, we have helped over ten million customers in paying more than 120,000 billers with a single, secure login using their bank or card account, all in one place. 

We have partnered with some of the largest companies in the financial industry, including TransUnion, Plaid, Apple, and many top billers and investors, including Jackson Square Ventures, MDV, and Bezos Expeditions.

Our support services are easily accessible through phone, online, or chat. With doxo’s 24/7 chat support, users can resolve most common questions online or in the app. Users can talk to a live agent via chat or phone during standard business hours. 

Our support team has an 85% positive customer satisfaction rating (CSAT). According to the industry benchmark, a CSAT score of 70% or higher indicates that most customer responses are equivalent to ‘very good’ or ‘excellent.’ You can find solutions for common user inquiries online at https://www.doxo.com/w/user-support/.

Independent ratings confirm that doxo exceeds industry standards and is consistently rated four stars or better by Apple Store, Google Play, Trustpilot, Sitejabber, Best Company, and others. 

doxo Terms of Service agreements for users and billers can be accessed at your convenience via: https://www.doxo.com/w/legal/.