Late Fee
Protection Claim
A few additional pieces of information are required in order to process your claim. Please review the following notes and submit you information below.
- Late fee reimbursements are limited to $100 per claim, no more than twice the amount of the fee charged and no more than 3 reimbursements in any 30 day period. See terms of service for more info.
- You must be an active doxoPLUS member to be eligible. Check your membership status page to ensure you were a member at the time that you were assessed a late fee from your institution.
- Please be prepared to provide a statement, bill, or other biller document reflecting the amount of the late fee charged.
- Please be prepared to show that your payment was sent with adequate time to be received buy its due date via the doxo email payment receipt or other evidence that the doxo payment was submitted with a doxo delivery date prior to the due date of the bill in question.
- The doxo user care team will reach out to you to collect additional information as needed a representative will contact you validate your information and collect the documentation mentioned above.
Submit a Claim
