What is the payment posting policy?
doxo’s payment posting policy ensures that payments are posted efficiently and accurately. The default posting time is 1 business day after the payment completion date.
Key Facts About Payment Processing
- Payment Scheduling: When a customer schedules a payment, doxo displays both the withdrawal date and the date the payment is received by the biller.
- Credit and Debit Payments: These payments take 1 business day to process before being sent to the biller.
- ACH Payments: Payments made using account and routing numbers take 3 business days to process before being sent to the biller.
- Biller Posting Time: After the biller receives the payment, it may take up to 2 business days for the payment to be posted to the customer’s account. This is referred to as the “pay on” date displayed by doxo.
- Bank Withdrawals: Funds are posted by the customer’s bank the day after the payment begins processing, known as the withdrawal date displayed by doxo.
Payment Confirmation Emails
doxo provides confirmation emails with crucial information for customers:
- Pay By: This is the date by which the biller should acknowledge the customer’s payment.
- Withdraw On: This is the date funds are removed from the customer’s bank account.
- Payment Withdrawals: Funds are withdrawn before the payment completion date to ensure timely processing. If the biller does not reflect the payment by the day after the “pay on” date, customers should contact doxo support for assistance.
Enhancing Payment Speed
Billers can expedite the payment process for all customer payments by becoming doxoDirect Providers.
For more detailed information or assistance, billers and customers can reach out to doxo support at billerhelp@doxo.com.